At Padhega India, we take great care to ensure that your books reach you in perfect condition. However, if you ever receive a book from our online store in a damaged condition, we’re here to make it right for you. Please follow these steps to facilitate a smooth return process.

Damaged Books

We understand that receiving a damaged book can be disappointing, but we are committed to making the return process as seamless and hassle-free as possible. Here's what you need to do:

Contact our Customer Support Team

• Reach out to our friendly customer support team within 1-3 days of receiving the damaged book.
• You can contact us via email at help@padhegaindia.in.
• Our team is available 7 days a week to assist you promptly.

Provide Clear Photographs

• To help us assess the issue accurately, please provide clear photographs of the damage.
• You can easily attach the photos to your email or share them with our support team through the preferred communication channel.
• This step ensures that we understand the extent of the damage and can assist you effectively.

Choose Your Preferred Resolution

• You will have the option of either receiving a replacement for the damaged book or obtaining a full refund, which includes any applicable shipping charges.
• We want to ensure that you’re satisfied with the outcome, so the choice is yours.

Return the Damaged Book

• If you opt for a replacement, kindly return the damaged book to us within 3 days.
• Please ensure that the book is returned in its original packaging to prevent any further damage during transit.

Refund Process

• Refunds will be processed within 25-28 working days and credited to your bank account.
• If you prefer an instant refund, it can be processed directly to your Padhega India wallet, which can be used for future purchases.

Note: Orders that have been shipped are not eligible for cancellation or refund.

At Padhega India, your satisfaction with your purchases is our top priority. We understand that receiving a damaged book can be disappointing, and we are committed to making the return process as seamless and hassle-free as possible. If you have any further questions or require assistance with any aspect of your order, please reach out to us. Thank you for choosing Padhega India for your literary needs.