cheryl schmidt's complete a+ guide to it hardware and software, eighth edition presents the fundamentals of computer desktop and laptop installation, configuration, maintenance, and networking through simple, step-by-step instruction based on CompTIA a+ edition objectives. With a focused emphasis on security and customer service skills, This comprehensive computer repair guide introduces the most important tools students need to become professional, Customer-friendly technicians using today's technologies. A+ certification exam objectives summarize exam topics in an easy-to-use reference at the beginning of the book, so students can quickly locate and review key concepts covered on the exam \n.Chapter \nsoft skills information and activities in each br>Chapter cover all the tools and skills you need to become a professional, Customer-friendly Technician in every category \nreview questions, including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions, assess your knowledge of the learning objectives