Your People Problems Can Be Solved.\nYou’re a competent professional. You excel at the technical side of your work. But so far no one has taught you how to handle ‘difficult people’ or toxic team dynamics. That’s where this book comes in.\n\nDifficult People Made Easy explains how you need to THINK and SPEAK when faced with a difficult colleague. It helps you to understand the different modes and patterns of toxic behaviour. Then it reveals specific words and actions you can use.\n\nSet firm boundaries on what you will—and won’t—take from aggressive or spiteful people.\n\nAvoid using words which trigger defensive reactions from others.\n\nLook and sound confident no matter who you’re dealing with.\n\nIn addition, you’ll also find:\n• Hundreds of ways to identify and stop manipulative or abusive behaviour.\n• 4 steps to turn around stressful situations.\n• 5 ways to repair strained relationships.\n• 5 power phrases for handling verbal attacks.