The Mumbai suburban system of Central Railway is, perhaps, one of the busiest networks in the world. A warren of zigzag lines and a host of unevenly distributed suburban stations, give life to the vibrant, throbbing metropolis, serving more than two million people per day. It is the sheer discipline of Mumbaikars and their love for the city that no untoward incident takes place everyday. This book is an attempt to peep into the soul of the lifeline of the city, the Mumbai local trains, by way of a compendium of a series of incidents depicting, how a personal commitment to make this network more efficient and consumer-friendly succeeded. A must-read for every government official, especially all railwaymen at all levels.