Theory and Practice aims to introducethe key concepts of production and operations management tostudents and to help them develop a sound conceptual understandingof the subject by adopting a practical approach to address varioustopics relevant to operations management. While preserving themuch-appreciated features of the first edition?the Ideas at Workboxes, the solved examples, and the rich examples of operationsmanagement practices in India?the second edition has been revisedto increase the coverage of the service sector, include moretopics, reorganize chapter content, and provide more learningtools. * Reorganized chapters with all related topics grouped together * Two new chapters on process and capacity analysis (Chapter 3) and the