Academics
The book have been revised and emphasis have been given on topics related to customer satisfaction, Total Quality Management and its tool, Quality Measurement, ISO-9000 : 2008(revised version of ISO-9000 : 1994), Companywide Quality Assesssment. A few other modifications have been carried out in various chapters especially with reference to management commitment, involvement of all the people, continuous improvement and various techniques broughtout by various quality gurus.
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