The new edition of an international bestseller helps individuals and organizations shift to a new mind-set that will improve performance, Spark collaboration, accelerate innovation, and make your life and the lives of everyone around you better. Without even being aware of it, many of us operate from an inward mind-set, a single-minded focus on our own goals and objectives. This book points out the many ways, some quite subtle and deceptive, that this mind-set invites tension and conflict. But incredible things happen when people switch to an outward mind-set. They intuitively understand what co-workers, colleagues, family, and friends need to be successful and happy. Their organizations thrive, and astonishingly, by focusing on others they become happier and more successful themselves! This new mind-set brings about deep and far-reaching changes. The outward mind-set presents compelling true stories to illustrate the gaps that individuals and organizations typically experience between their actual inward mind-sets and their needed outward mind-sets. And it provides simple yet profound guidance and tools to help bridge this mind-set gap. This new edition includes a new preface, updated case studies, and new material covering arbinger's latest research on mind-sets. In the long run, changing negative behavior without changing one's mind-set doesn't last-the old behaviors always reassert themselves. But changing the mind-set that causes the behavior changes everything.